Refund policy

Our Promise

At One Hundred Apparel, we want you to feel 100% confident with your purchase. If something isn’t right, we’re here to help.

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Eligibility for Returns

• Items must be returned within 30 days of delivery.

• Items must be unused, unwashed, and in original condition, with tags attached and packaging included.

• For hygiene reasons, we cannot accept returns on socks, undergarments, or final sale items.

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Exchanges

• We gladly offer exchanges for different sizes or colours (subject to stock availability).

• If the requested item is unavailable, we will issue you a refund or store credit.

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Refunds

• Refunds are processed to your original payment method.

• Once we receive and inspect your return, please allow 5–10 business days for the refund to appear in your account.

• Shipping fees are non-refundable unless the item is faulty or incorrect.

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Faulty or Incorrect Items

• If you receive a faulty or incorrect item, contact us immediately at admin@100apparel.com.au with your order number and photos.

• We’ll arrange a replacement or full refund at no extra cost.

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Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

• We recommend using a tracked service, as One Hundred Apparel is not responsible for lost returns.

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How to Start a Return

1. Email us at admin@100apparel.com.au with your order number and reason for return.

2. We’ll provide return instructions and address details.

3. Send your item back and keep your proof of postage.

4. Once approved, your refund or exchange will be processed.

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⚡ Giving 100% means standing behind our products and our customers. Your satisfaction is our priority.